You should read these terms and conditions carefully before you accept them, along with our Privacy Notice which sets out the ways in which we may collect, store and process data (including for marketing purposes) relating to your use of our chargers, website and mobile app and covers your rights to access and request correction of any of your personal information that we hold.
In this section “we” and “S&P” refer to Simpson & Partners (EV) Ltd.Simpson & Partners (EV) Ltd
You can contact us in writing at:
Simpson & Partners (EV) Ltd,Unit 8,
Kemble Business Park, Malmesbury, Wilts, SN16 9SH
Alternatively email us at support@simpson-partners.com or send a message through the “contact us” page on our web site at https://simpson-partners.com/contact-us/
We are Simpson & Partners Limited and simpson-partners.com.com and all of its associated websites are operated by us.
We will send you any agreements, statements and other notices via the Simpson & Partners App, email, phone or mail to your home address. If any of your contact details change, including moving abroad, you should let us know as soon as possible.
These terms and conditions cover your purchase and the installation services we provide for Simpson & Partners home chargers and any accessories you may buy with it. They set out how we will provide products and services to you, your cancellation rights and what to do if there is a problem and other important information. You must confirm your acceptance of these terms and conditions when you place your order.
You must be at least 18 years old and a resident in the UK to place an order for a Simpson & Partners home charger on our website.
You place an order for the Simpson & Partners home charger and accessories by selecting the product(s) you wish to purchase and following the order process on our website. Please check your order carefully before submitting it.
Submitting your order is an offer to purchase the products and installation services and all orders are subject to acceptance by us. Acceptance of your order takes place when we send you an order confirmation email, at which point a contract for the supply of products and installation services is formed between you and us on these terms.
All orders are subject to availability. We cannot guarantee that any products or services will be available at any given time. In certain circumstances beyond our reasonable control, for example where there has been a change in the law, we may need to stop providing certain services or selling certain products. If this happens and it affects your order we will notify you using the email address you provided when you placed your order, cancel your order and provide you with a full refund (including any delivery costs).
If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible prior to shipment or installation and we will let you know if it is possible to change your order and if there is any additional cost in doing so.
We reserve the right to modify pricing or introduce new fees. Any pricing changes will be communicated in advance, allowing you to cancel before new rates take effect.
Descriptions of our products and services are set out on our website. Please read the description of the products carefully. Pictures and images of the products or their packaging on our website are for illustration purposes only. Your products and their packaging may vary slightly from those pictures or images.
The prices of the products and services will be the prices as displayed on ourwebsite and as agreed when you complete your order. All prices are in poundsterling (£) and include VAT at the applicable rate.
The price of the Simpson & Partners chargers does not include the cost of standard installation or delivery. Prices may change at any time, but changes will not affect existing orders unless you do not schedule your installation within 3 months of your order, in which case we may need to increase the installation charge or cancel your order as described in more detail below.
You must make full payment for your Simpson & Partners charger and any other products or services purchased from us via our online checkout process on our website when you place your order or via our quote system.In certain circumstances we may contact you directly to help you through the checkout process.
You must pay for your order in pounds sterling (£) using a credit or debit card issued in the UK. We accept the credit and debit cards specified in our customer journey. All credit and debit card payments need to be authorised by the relevant card issuer.
We will take payment from your card upon submission of your order; however a contract will not be formed until we send you confirmation of our acceptance of your order.
Your Simpson & Partners charger will be delivered before the installation date that we agree with you after you have placed your order and completed the pre-installation questionnaire. We will contact you to agree and schedule your installation date.
We will deliver the products to the address at which the Simpson & Partnerscharger is to be installed, as provided by you when you place your order.
If we are unable to deliver and install your Simpson & Partners home charger on the agreed installation date because you cancel (with less than 2 working days’ notice),are not at the address to take delivery, or we otherwise cannot gain access, we will contact you to rearrange your installation date. In such circumstances we may charge you an additional fee in accordance with our "Schedule of AdditionalCharges" below.
If our supply or delivery of your charger is delayed by an event outside our reasonable control (for example, severe weather, epidemic or pandemic, accidents or unpredictable traffic delays) then we will contact you as soon as possible to let you know and take steps to minimise the effect of the delay. Provided we do this, we will not be responsible for any losses you suffer for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for anything you have paid for but not received.
Our terms and conditions cover what is included in your standard installation for aSimpson & Partners home charger and what happens if we need to quote for extra works.
Once you have placed your order and received your order confirmation, we will send you a pre-installation questionnaire to complete. Once you have submitted this and our team confirms everything is in order, we will contact you to schedule your installation date.
Sometimes issues arise on the day that mean we cannot complete your installation on the first visit, but if we know about these in advance, we can often resolve them beforehand.
For the best experience, please let us know if you think there’s any reason why we might not be able to complete your install on the day (for example if there are any access issues affecting the property).
The home charger must be located in your designated off-street parking area and befixed at a height where it cannot be hit by a vehicle.
We cannot fix the cable higher than 1.8 metres (6 feet) above the ground. If fixinghigher than this is unavoidable then the installation may need to be paused, in whichcase we will quote for any extra work needed.
We cannot, as part of the standard package, trench the cable underground or suspend it above ground. If something like this is required, please tell us so that we can give you a quote in advance. If we find out on the day that we have to cross a garden or a pathway we may need to pause the installation and quote for the extra work needed to trench the cable.
When you are using your charger, the EV charging cable must remain on your propertyand must not create a trip hazard for you or anyone else. We cannot run a cable under floorboards or through ducting / ceiling voids / wall voids without a draw cord (to pull the cable through), or if the floorboards have not been lifted. We cannot take responsibility for reinstating flooring or other building materials after the cable has been laid.
The installer will position the charger at your home as instructed by you. Whilst theycan advise on suitable locations for the installation, they do not take responsibility forthe final positioning, nor the accuracy of any measurements provided to them by you.
Our installers are not able to work in crawl spaces, on roofs or in lofts if it is deemed unsafe by them. Our installers are not able to work in extreme weather (e.g. high winds, intense heat or heavy rain). If it is not safe to carry on, they will do as much as they can and will return at a later date. If you have purchased a freestanding mount for the home charger to be fitted on, please be aware that there may be an additional cost for installing it. You or a responsible adult of the age of 18 years or over will be needed to certify acceptance of the installation when it is complete and therefore need to be present on site for the entire duration of the installation and you agree to provide us with safe, free and unobstructed access to the relevant parts of your property. Our scheduled date for installation is an estimate only. We will let you know as soon as possible in advance if we have to amend this date for any reason.
We follow BS 7671 2018+A2 (2022) The IET Wiring Regulations and The IET Code ofPractice for electric vehicle installations.
If we cannot install the home charger in line with these rules then your installation will be paused, and we will quote for the work needed to meet the required standards. Your quote will be issued subject to these terms and conditions.
If the existing electrical arrangements at the property are not in line with these rule sor there is something else that makes it unsafe for us to install, then we may quote for the work needed to meet the required standards.
We can only complete the installation if the electrical capacity (i.e. main fuse) can support the additional electrical demands of the charger. If the capacity is not sufficient, we might be able to de-rate the charger or we may have to pause the installation until your main fuse is upgraded by your electricity supplier.
We are not responsible if the installation of your charger, including switching off or switching on the power to your home, causes unforeseen damage to other electrical appliances (such as TVs or computers) in your home. This rarely happens, but from time to time old or sensitive appliances can be affected by a power cut or as a result of inadequate wiring in your home. If you are at all concerned about any of your appliances, please unplug or switch them off at the socket prior to installation. If in any doubt, ask your installer for some advice before the installation starts. You can also ask your local grid network operator for advice on how to protect appliances in your home.
We allocate four hours for standard installations, and we will do all we reasonably can to complete the installation on the installation date in this timescale. If we cannot complete on the day because of supply related problems or unexpected additional works, then we will reschedule an installation date once the additional works are complete or our quotation for the work has been accepted.
If our team, your project manager or your installer determines that your installation is not within the ‘standard installation’ definition (as described above) then your installation is deemed to be a ‘non-standard installation’. Where non-standard installation is required, in the vast majority of non-standard installations a flat £200fixed fee applies (irrespective of the extent of additional works). In exceptional circumstances, we reserve the right to waive the application of the fixed fee and provide you a bespoke quotation for exceptional non-standard works.
If, in exceptional circumstances, the application of the £200 fixed fee for non-standard installation is waived by us because exceptional non-standard works are necessary to ensure a safe, compliant, and high-quality installation, your installation project manager or installer will detail any such required or optional works (such as installation of a surge protection device) and provide a “no-obligation” quotation for these services. Acceptance of that quotation may determine whether an installation can go ahead or not. A validity period may apply to the quotation. In such cases, please speak to your installation project manager or installer for more details.
These terms and conditions will apply equally to any additional works agreed by you to be performed following your acceptance of our quotation. Quotations for additional works are made on a fixed time/ fixed cost basis and once paid shall not be refundable following the completion of the works.
If the additional works are minor (less than 2 hours additional time) and can be completed on the day, we will try to complete them on the day so that an additional visit is not required but this will be dependent on our own work scheduling.
If it is determined that an installation cannot be completed on the day, we will quote for additional works, and a new installation date will be given once payment has been made. Please allow up to 10 working days for a new installation date.
If your installer suspects that the installation will not comply with the Office for ZeroEmission Vehicles (OZEV) grant requirements (see OZEV terms and conditions below), your installation will be paused. Should you disagree with that assessment, you will be given an opportunity to contest this by providing us with additional information in support of your grant application, which we may then pass on to theDVLA/OZEV for pre-approval. Should we receive approval to proceed, a new installation date will be given. Please allow up to 10 working days for a new installation date.
Your local power network operator may require additional remedial works to be carried out before a home charger can be installed at your property. If this is the case, the network operator might provide a quote at additional cost for these additional works.
Your right to cancel once you buy a Simpson & Partners charger, you have a 30 day“cooling off period” within which you can change your mind and cancel your order, without giving a reason. The cooling off period runs for 30 days from the date you receive delivery of the charger. This does not stop you from cancelling your order before the cooling off begins.
To cancel your order, please email or call us at the contact details above or return our model cancellation form available below. If you decide to cancel this contract after you place this order and within the cooling off period, we will refund to you any money that you have paid as soon as we can after you tell us you want to cancel.Alternatively, if you have already received delivery of the charger and it has not been installed, we will refund any money you have paid as soon as we can after the day on which we receive the returned charger back or the day on which you provide evidence of having sent the charger back to us, if earlier.
If you cancel your order, and you have already received delivery of the Simpson &Partners home charger, you must return it to us within 14 days of telling us that you want to cancel. The charger must be returned to us in a new and unused condition and in its original packaging, to the extent possible. You are responsible for the charger while it is in your possession. Unless it is faulty or mis-described, you are responsible for the cost of returning, or collection of the charger.
If the charger has already been installed, you will be responsible for the costs of removing and returning the charger to us, and you may also be responsible for any installation costs (see the section on "Services performed during the cooling off period" below).
All refunds will be made by crediting the same card you paid with.
If you exercise your wish to cancel this contract during the cooling off period but after, or during, installation of your home charger, then if the installation services have not been fully performed, you agree we can charge you for any installation services carried out up to the point you told us you would like to cancel if the installation services have been fully performed, you will not have a right to cancel the installation services, and you will be responsible for the installation costs.
However, in both cases, you may still cancel your order of the Simpson & Partnerscharger, and you will be entitled to a refund, but you will be responsible for all (orsome) of the installation costs as set out above, the removal (including labour costs)and return costs of the charger. We may also deduct any reasonable amounts fromany refund to reflect the diminished value of the charger as a result of installation or use.
You may reschedule your installation date but you must provide us with at least 2 working days’ notice if you want to do this. If you do not give us at least 2 working days’ notice, we may charge you an additional fee in accordance with our “Schedule of Additional Charges” below. To reschedule your appointment, please contact us at the details provided above.
We ask that you schedule the installation of your home charger for a date within 3 months from the date of order and payment. If you have not confirmed your installation date by such time and, as a result, we are unable to complete your installation within such period, we reserve the right to: increase the price of your installation in accordance with our then current rates at such time; or cancel your order and, to the extent you have paid us directly for your home charger, give you a refund of your payment.
We may also charge you an additional administration charge in accordance with our “Schedule of Additional Charges” below plus any exceptional or unforeseen costs we have properly incurred in dealing with your order up to the time it is cancelled. Where we can, we will take this from the payment you have already made for your order, and then give you a refund for any excess amount. This does not apply where your home charger has been funded by one of our referral partners such as a car manufacturer or car leasing company.
From 1 April 2022, the Office for Zero Emission Vehicles (OZEV) provides the EV Charge point Grant to reduce the cost of a home charger (including installation) by up to £350 for eligible customers who are resident in flats and rental properties (see below to check if you are eligible and for our summary of the OZEV terms and conditions).
If you would like to apply the grant to your order but do not provide completed documentation to us then we will pause your installation until you have provided this.
If we have not received your completed documentation within 3 months of the date of payment then we may need to cancel your order and, pending your approval, re-order it. Our prices and installation costs do change from time to time and so the price of your product may have increased at the time of re-ordering. If we cancel your order, we may also charge you an additional administration charge in accordance with our “Schedule of Additional Charges” below plus any exceptional or unforeseen costs we have properly incurred in dealing with your order up to the time it is cancelled. Where we can, we will take this from the payment you have already made for your order and then give you a refund for any excess amount.
You are responsible for any costs incurred due to the supply of false, inaccurate or incomplete information to us in relation to the OZEV EV Charge point Grant, EST home charge grants (or any similar scheme as may be offered in the future) or any other services we offer. It is your responsibility to ensure that you meet the eligibility criteria for these grants. If your application is unsuccessful or the grant ceases to be available, you will need to pay the difference to us before we can proceed with your installation.
The grant is subject to a number of terms and conditions, a summary of which is provided here.
The grant is capped at £350 (including VAT) per installation. The grant is available to people who own and live in a flat and people living in rental accommodation (flats and single-use properties). The grant can only be used for retrofit (existing) properties that are currently occupied. It must be claimed at the time of purchase and cannot be claimed retrospectively. Residents must provide evidence of being the registered keeper or lessee, or be named as the primary user of an eligible EV or plug-in vehicle in order to be able to claim the grant.
Only one claim per vehicle can be made, even if you own more than one home. A single customer can only claim the grant once in total.
A list of qualifying electric vehicles is maintained
at: https://www.gov.uk/government/publications/electric-vehicle-homecharge-scheme-eligible-vehicles
The grant is only applicable for residential addresses with designated private off-street parking.
If you are not the property owner and freeholder of the building, signed written permission and a proof of address from the appropriate owner or management company must be obtained prior to installation of the charger.
Any area where the installation of a home charger may affect another property owner, written permission and a proof of address from the appropriate owners must be obtained prior to installation of the home charger. If you are the property owner and freeholder of a listed building, we require listed consent from the local planning authority before an installation can take place.
The above is a summary only and not a substitute for reading the full details of the grant terms and conditions which are available
here: https://www.gov.uk/government/publications/ev-chargepoint-grant-for-flat-owner-occupiers-and-people-living-in-rented-properties-customer-guidance
Customers who require additional information, or have any queries on the grant process should contact OZEV directly on:
chargepoint.grants@ozev.gov.uk
Every new Simpson & Partners home charger purchased at the checkout offersSmart Charging. Once connected to Wi-Fi, the home charger will automatically receive over-the-air updates, meaning it continually benefits from the latest software updates available. Connecting your home charger to Wi-Fi will also allow you to seethe energy used to charge your electric vehicle via the Simpson & Partners App.
The use of your Wi-Fi (and data allowance if any) for our Smart Charging features andany over-the-air updates are at your cost.
You confirm that by connecting your charger to Wi-Fi, you consent to your electricity usage data being collected and used by us and provided in the Simpson & PartnersApp. All data or information collected from your charger shall be safeguarded and processed in accordance with our Privacy Notice. The Simpson & Partners App provides electricity usage data for information purposes only and should not be used as an electricity meter.
You will need sufficient Wi-Fi coverage in the location where your charger is installed. If your Wi-Fi coverage is not sufficient, any functionality that requires Wi-Fimay not work as intended or at all. For example, over-the-air updates may take a longtime to complete or not complete at all, remote support diagnostics may not be possible, and charging data may not be properly recorded in the Simpson & PartnersApp.
Some Smart Charging functionality may be affected if your charger has been installed as part of an Array Charging solution. Please see the relevant section below.
Simpson & Partners products require 2.4GHz Wi-Fi frequency. 5GHz is not supported.
Simpson & Partners is not responsible for installation and/or commissioning works performed by a third party. In the absence of any negligence or other breach of duty by Simpson & Partners,Simpson & Partners is not responsible for any injury, loss or damage caused by any works, services, products or equipment provided or performed by you or a third party(and not by Simpson & Partners or a party for which it is responsible) in relation to the installation and/or commissioning of your Simpson & Partners home charger.
If the installation and/or commissioning of the charger is not performed by Simpson& Partners, it is your responsibility to ensure that any third party appointed to install and/or commission the charger is appropriately qualified and does so in compliance with all applicable regulations and with reference to Simpson & Partners’s technical guidance instructions. Simpson & Partners provides this guidance as a reference only and it is not a substitute for the appointment of competent persons to carry out any installation and commissioning.
Do not open, move, modify, rewire, tamper or interfere with your Simpson & Partners home charger once it has been installed
You must ensure that an installed charger is not opened, moved, modified, re-wired ,or otherwise tampered or interfered with, without first referring to Simpson &Partners’s latest technical guides and/or notifying Simpson & Partners directly and complying with Simpson & Partners’s recommendations. Please also see the charger’s applicable warranty terms which may be affected by such action being taken. If you have any concerns in relation to a Simpson & Partners home charger that has already been opened, moved, re-wired or otherwise has been tampered or interfered with, please notify Simpson & Partners directly so that appropriate advice can be provided, noting that Simpson & Partners assumes no responsibility for your installation by virtue of providing such advice.
In the absence of any negligence or other breach of duty by Simpson & Partners,Simpson & Partners is not responsible for injury, loss or damage caused by theSimpson & Partners home charger being opened, moved, modified, re-wired orotherwise tampered or interfered with by the customer or a third party (and not bySimpson & Partners or a party for which it is responsible).
Nothing in these terms and conditions excludes or limits our responsibility for deathor personal injury caused by our negligence (including our agents andsubcontractors), fraud or fraudulent misrepresentation, or for our breach of any ofyour legal rights you have as a consumer (including the right to receive the productswhich are fit for purpose, as described and which are of satisfactory quality and theinstallation services provided with reasonable care and skill).
We are not responsible for any loss or damage caused if we fail to comply with these terms, if there is a delay, or we are unable to provide the products and services to you, as a result of something beyond our reasonable control (for example, severe weather, accidents, pandemic or unpredictable traffic delays). We are also not responsible for any loss or damage if something was unavoidable despite us using reasonable care and skill to avoid it. This could include land ownership issues ,power supply or existing wiring problems. You will not be able to claim for losses that resulted from circumstances that we could not or should not have been expected to know about.
Do not open, move, modify, rewire, tamper or interfere with your Simpson & Partners home charger once it has been installed
You must ensure that an installed charger is not opened, moved, modified, re-wired ,or otherwise tampered or interfered with, without first referring to Simpson &Partners’s latest technical guides and/or notifying Simpson & Partners directly and complying with Simpson & Partners’s recommendations. Please also see the charger’s applicable warranty terms which may be affected by such action being taken. If you have any concerns in relation to a Simpson & Partners home charger that has already been opened, moved, re-wired or otherwise has been tampered or interfered with, please notify Simpson & Partners directly so that appropriate advice can be provided, noting that Simpson & Partners assumes no responsibility for your installation by virtue of providing such advice.
In the absence of any negligence or other breach of duty by Simpson & Partners,Simpson & Partners is not responsible for injury, loss or damage caused by theSimpson & Partners home charger being opened, moved, modified, re-wired orotherwise tampered or interfered with by the customer or a third party (and not bySimpson & Partners or a party for which it is responsible).
Nothing in these terms and conditions excludes or limits our responsibility for deathor personal injury caused by our negligence (including our agents andsubcontractors), fraud or fraudulent misrepresentation, or for our breach of any ofyour legal rights you have as a consumer (including the right to receive the productswhich are fit for purpose, as described and which are of satisfactory quality and theinstallation services provided with reasonable care and skill).
We are not responsible for any loss or damage caused if we fail to comply with these terms, if there is a delay, or we are unable to provide the products and services to you, as a result of something beyond our reasonable control (for example, severe weather, accidents, pandemic or unpredictable traffic delays). We are also not responsible for any loss or damage if something was unavoidable despite us using reasonable care and skill to avoid it. This could include land ownership issues ,power supply or existing wiring problems. You will not be able to claim for losses that resulted from circumstances that we could not or should not have been expected to know about.
