Troubleshooting

Your charger will still work without Wi-Fi, but it will operate in basic mode, including charging schedules and solar integration. These can all be configured via local control when you're within Bluetooth range (approximately 5 metres)

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To remotely change smart features like remote control, charging schedules, and receive firmware updates, your charger must be connected to the internet. You will also need a strong and stable Wi-Fi connection to use the smart tariff's, such as Octopus Inteligent.

Key Benefits of Wi-Fi Connection

• Enables remote control via the Simpson & Partners app
• Allows automatic firmware updates
• Supports smart tariffs (e.g. Octopus Intelligent, Agile Octopus)
• Allows live data viewing, charging history, and notifications
• Makes diagnostics and support faster

What You Can Still Do Without Wi-Fi

• Set up features like scheduled charging, solar charging, and cost tracking using Bluetooth
• However, these settings can only be adjusted when you're within Bluetooth range (approximately 5 metres)
• No remote access, automatic updates, or online diagnostics

Summary

Your charger will still operate without Wi-Fi, but connecting it unlocks its full smart capabilities.
Wi-Fi enables remote control, updates, smarter tariffs, and better support — giving you the best experience with your charger.

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Yes, your Simpson & Partners charger can still function without an internet connection, but several features will be limited or unavailable. Whether this impacts you depends on how you use the charger.

What Still Works Without Internet

• Manual plug-in charging — the charger starts when a vehicle is connected (unless a schedule is active)
• Scheduled Charging, and overiding using the on charger button
• Basic charging and safety functions
• Local control via Bluetooth using the Simpson & Partners app (within ~5m range)

What Won’t Work Without Internet

• Remote control from the app when not near the charger
• Smart features, including:
  • Scheduled charging (unless you’re nearby using Bluetooth)
  • Solar charging modes
  • Octopus Intelligent integration
• Automatic firmware updates
• Viewing live charge status, notifications, and charging history when away
• Automatic updates for energy tariffs or cost tracking

Options If You Don’t Have Internet at the Charger Location

1. Use Manual Charging Only

• Simply plug in your car and charging will begin automatically or on your schedule

2. Use Bluetooth for Local Control

• When within Bluetooth range:
  • Open the Simpson & Partners app
  • Control charging, change settings, and view status
  • Works without any internet connection

3. Set Up Internet Temporarily When Needed

• Use a mobile hotspot from your phone or a portable router to:
  • Trigger firmware updates
  • Configure schedules or app settings
• After setup, the charger can return to offline operation

4. Install a 4G to Wi-Fi Router

• A 4G router with a SIM card creates a Wi-Fi network using mobile data
• Ideal for remote properties with no fixed-line broadband

5. Extend Internet from Your Main Property

• Use:
  • A powerline adapter, or
  • A long-range Wi-Fi access point
• Brings your home internet to the charger location

Summary

Your charger will operate safely and can be controlled locally via Bluetooth without internet. However, features like remote access, smart charging modes, and firmware updates require a stable internet connection for full functionality.

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