The protection of your personal information is important to us. We respectyour privacy and want you to understand what we do with the information we hold about you. This privacy notice explains how we collect, use, share and protect your personal information. If we update this notice, we will post any changes on our website so that you will always know how your personal information is being used or shared.
Who is responsible for your data?
In this section “we” and “S&P” refer to Simpson & Partners (EV) Ltd. Simpson& Partners (EV) Ltd is the “data controller” for your personal data which means we have legal responsibility for how we collect and handle your data.
How to contact us
You can contact us in writing at: Simpson & Partners (EV) Ltd,Unit 8,
Kemble Business Park, Malmesbury, Wilts, SN16 9SH
Alternatively email us at support@simpson-partners.com or send a message through the “contact us” page on our web site at https://simpson-partners.com/contact-us/
What is personal information and what is processing of personal information?
Personal information (or data) is any information relating to you and that alone or together with other pieces of information gives the person that collects and processes such information the opportunity to identify you as a person. It can be your name, some form of identification number, your location data, or information related to your physical, physiological, genetic, mental, economic, cultural, or social life. Processing of the information means any action with your personal data, for example, collection, recording, organisation, structuring, storage, use or disclosure by any means.
We may collect the following types of personal information from you when you purchase or use S&P services or products:
Contact details: information that allows us to contact you directly such as your name, email address, telephone number and addresses associated with your account or order
Transaction information: records of the products and services you purchase from us Payment information: credit/debit card details and bank account details you provide to make payment for the products and services you purchase from us
Delivery information: information relating to the delivery of our products to you
Device information: information about the smartphones, mobiles, computers, or other electronic devices you connect to our products, website, or S&P app, such as details about the type of device (which can include unique device identifying numbers), its operating system, the browser you use and applications on the device that connect to our products and services. It can also include details of your internet service provider, mobile network records of your discussions with our customer support teams when you share comments, opinions or ask us questions we will keep a record of this. We may also monitor and record our phone calls with you to make sure we are living up to the standards we want, as well as relevant laws and regulations
How you use S&P products: we will collect information about how you are usingS&P products and services and their performance
How you use the S&P app and our website: when you use the S&P app or our website, we collect information about the pages you look at and how you use them.
Location information: we will collect information about your exact location when you choose to share that with us. For example, you may set up your S&P app to change settings when you are home, to do this you will need to share the location of your mobile device with us.
You are not required to provide any of the personal information described above to us, however, if you do not do so, you may not be able to use our products and services, or the functionality of our products may be reduced.
It is important that you understand what we do with the data that we hold about you.
It does not include your payment information
We may anonymise and aggregate any of the personal information we hold (so that it does not directlyidentify you). We may use anonymised and aggregated information for purposes that include testing our ITsystems, research, data analysis, improving our site, apps and products and developing new productsand services.
Transaction and payment information
Delivery information
How you use our products
How you use our apps and website
Device information
Transaction information
Records of your discussions with our customer support teams
Contact details, products, and services that we have determined may be of interest to you
Provide our services to you and maintain your account
Take payment for our products and services
Deliver products to you
Answer your queries or complaints
Maintain and improve our products and services
Data analytics and statistical research to help us better understand how our products are used and make suggestions and recommendations to you about the use of our products
Staff training
Develop new products and services
Determine products and services that may be of interest to you
Direct marketing
Validating referral scheme applications
Investigating misuse of your account, fraud, and debt collection
All the personal information we collect
Transaction and payment information
Delivery information
How you use our products
How you use our apps and website
Device information
Transaction information
Records of your discussions with our customer support teamsAll the personal information we collect
All the personal information we collect
All the personal information we collect
Contact details, products, and services that we have determined may be of interest to you
Contact details
It is important that you understand what we do with the data that we hold about you.
It does not include your payment information
We may anonymise and aggregate any of the personal information we hold (so that it does not directlyidentify you). We may use anonymised and aggregated information for purposes that include testing our ITsystems, research, data analysis, improving our site, apps and products and developing new productsand services.
Transaction and payment information
Delivery information
How you use our products
How you use our apps and website
Device information
Transaction information
Records of your discussions with our customer support teams
Contact details, products, and services that we have determined may be of interest to you
We take technical and organisational measures to ensure the personal information is processed in a manner that ensures appropriate security of information, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage. For example, we make sure that access to our systems containing personal information is only allowed to our employees if they have a genuine business reason for accessing that data.
Where we share personal information outside S&P, for instance as part of a research project, then the data is anonymised before it is shared with the project partners.
It is important that you understand what we do with the data that we hold about you.
It does not include your payment information
We may anonymise and aggregate any of the personal information we hold (so that it does not directlyidentify you). We may use anonymised and aggregated information for purposes that include testing our ITsystems, research, data analysis, improving our site, apps and products and developing new productsand services.
Transaction and payment information
Delivery information
How you use our products
How you use our apps and website
Device information
Transaction information
Records of your discussions with our customer support teams
Contact details, products, and services that we have determined may be of interest to you
We take technical and organisational measures to ensure the personal information is processed in a manner that ensures appropriate security of information, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage. For example, we make sure that access to our systems containing personal information is only allowed to our employees if they have a genuine business reason for accessing that data.
Where we share personal information outside S&P, for instance as part of a research project, then the data is anonymised before it is shared with the project partners.
